Refund policy
VaultStash Return & Refund Policy
At VaultStash, customer satisfaction is important to us. We want you to shop with confidence and have a smooth experience with every purchase.
14-Day Return Policy
We offer a 14-day return window from the date your order is delivered.
To request a return, please contact our customer support team within 14 days of receiving your order.
Return Eligibility
To qualify for a return:
- Items must be unused and in their original condition.
- Items must include their original packaging and accessories, where applicable.
- Proof of purchase or an order number is required.
- Returns must be approved before products are shipped back.
Certain products may have additional restrictions based on supplier requirements, hygiene considerations, or product condition.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue, and clear photographs when possible.
Our team will review the situation and work toward an appropriate resolution, which may include a replacement, refund, or another suitable solution.
Return Shipping
Return shipping costs may vary depending on the product, supplier, and reason for the return.
Customers may be responsible for return shipping costs for returns unrelated to damage, defects, or fulfillment errors.
Please do not send products back without receiving return authorization and instructions from VaultStash.
Refund Processing
Once your approved return has been received and inspected, we will notify you of the refund decision.
If approved, your refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to complete the refund.
Non-Returnable Items
Certain products may not qualify for returns, including:
- Used or damaged products not received in that condition
- Items missing essential parts or accessories
- Products with supplier-specific return restrictions disclosed before purchase
- Items that cannot be returned for hygiene or safety reasons, where permitted by law
Order Cancellations
If you need to cancel an order, please contact us as quickly as possible.
Orders that have already entered processing or shipping may not be eligible for cancellation.
Contact Us
For questions about returns, refunds, damaged products, or order issues, please contact VaultStash:
Email: ttiwiallc@yahoo.com
Phone: 248-878-4124
We are committed to providing helpful service and resolving customer concerns fairly.
Thank you for shopping with VaultStash!
Nothing in this policy limits your rights under applicable consumer protection laws.